Terms and conditions

Terms of Use and Booking Conditions

Introduction

When using or visiting the Site hosted at www.valeprado.com or any of the information, data files, written text, graphics, links, audio files or other sounds, photographs, videos or other images (together, “Contents”), resources and services, (together “Services”) available through it, you consent and accept the Terms of Use and Booking Conditions, the privacy and data protection policy available in Privacy Policy.

The website is owned by the company POOLAREA ESPAÇOS DE LAZER LDA, a private limited company with registered office at Rua Manuel de Matos e Sousa 74, 2500-857 Caldas da Rainha, registered at the Commercial Registry Office of Caldas da Rainha, under the unique registration number of legal entity 513 819 029, with share capital of €5,000.00.

Through the Website “www.valeprado.com”, it gives the user access to the Services. The Services, including updates, developments, new tools and/or new web properties, are subject to these Terms of Use.

Poolarea, Espaços de Lazer lda, reserves the right to change these Terms of Use at any time, without prior notice, and the User is solely responsible for checking and complying with them upon each use.
Access to the Services and Contents for purposes other than those for which the Site is intended is expressly prohibited, including legal purposes or any other purposes that may harm the image of Vale Prado, Villas & Bungalows. The usurpation and counterfeiting of content, illegitimate identification and unfair competition are punishable by crime. It is also strictly prohibited to place viruses or any other file that could damage the Site.

Responsibility

To the extent permitted by applicable legislation, Poolarea, Espaços de Lazer lda does not assume any responsibility to the user for:

Any damages resulting from:

Any changes that Poolarea, Espaços de Lazer lda may make to the services or even the permanent or temporary cessation of these services or any functionality of the Service);

The deletion, corruption or storage error of any content or other communications data maintained or transmitted through the Services;

The “direct or indirect” violation of these Terms of Use
If the User does not agree, partially or fully, with these Terms of Use of the Website or Services, he/she only has the option of ceasing to use the Website or Services, as applicable, and demanding cancellation of the your user account.

Accommodation

The characteristics of Vale Prado Villas & Bungalows and the respective Villas are those mentioned in the reservation. However, taking into account that the photographic contents present on the Website were not taken at the time of booking by the Customer, there may be significant differences between the photographs and the reality at the time of use contracted by the Customer, which do not give the Customer the right to any modification of the Contract/Reservation.

Rights and duties

Poolarea, Espaços de Lazer lda reserves the right to:

Modify, add or remove parts of the Terms of Use;

Modify or terminate the Services for any reason and without prior notice, at any time;

Modify, replace, refuse access to the Website and Services, suspend or discontinue them, partially or totally. These changes will take effect as soon as they are posted on the Website or the date of sending any communications

Booking conditions

The payment method used is via Credit Card, Bank Transfer or Multibanco Reference.

Rules for confirming the reservation:

Reservations must be guaranteed with payment via credit card, bank transfer or ATM reference. If you choose the bank transfer method for payment, the reservation is only considered confirmed if proof of bank transfer is immediately sent to info@valeprado.com. Otherwise, Vale Prado Villas & Bungalows may cancel the reservation without any prior notice. Vale Prado Villas & Bungalows reserves the right to pre-authorize credit cards or wait for payment to be made to guarantee a reservation. The reservation made by the Customer is considered final after confirmation by Vale Prado Villas & Bungalows, within 48 hours. When making the reservation, 25% of the total reservation value will be charged and the remaining 75% of the total reservation value must be paid up to 30 days before check-in.

Our administrative services will send to the email indicated by the guest at the time of booking and approximately 45 business days before check-in, a link to pay the remaining 75% of the reservation. If the remaining 75% of the reservation is not paid up to 30 days before check-in, the reservation in question will be canceled immediately and without the right to any refunds.

Procedures in case of full capacity “Overbooking”

In case of full capacity of accommodation, “Overbooking” the Guest will be accommodated in a unit of the same or identical quality under the same regime outside our Villas.

Prices and Rates

The prices shown on the Website relate to the base capacity of each Villa. The occupancy capacity of each Villa is defined according to the number of beds available. Each Villa has a maximum occupancy and cannot be occupied/enjoyed by more people than its maximum occupancy or who are not registered with us at the time of booking or check-in. The price of the stay to be paid by the customer constitutes the consideration for providing the use of the reserved Villa, in the period between arrival and departure. The total price of the stay will be charged per night or week, regardless of whether the customer has actually made use of the Villa or not.

The prices shown include private parking space, Wi-Fi Internet and access to the Swimming Pool or Jacuzzi depending on the Villa booked.

The applicable rates are the agreed prices or the price indicated in the Vale Prado, Villas & Bungalows rate table in force on the date of signing the contract/reservation. The rates for the dates available on the website are indicative and prices may change at any time and without prior notice.

Confirmation of the price for the date of your stay must be made in the reservation space before completing the reservation.

Check-in and Check-out times

Vale Prado Villas & Bungalows will make the reserved Villa available upon the Customer’s arrival with Check-in starting at 4:00 pm. In the event that check-in takes place after 7:00 pm, the Customer must inform us in advance of their arrival time to ensure that we are prepared to receive them and carry out check-in.

The Customer must present a Valid Credit Card and personal identification documents at check-in. This obligation extends to children.

On the date of departure, the Client must leave the Villa, leaving it free of people and their personal property and without any damage, by 10:00 am. As a rule, the Accommodation can be used from 4:00 pm on the day of arrival and must be left free before 10:00 am on the day of departure (Both at check-in and check-out, local time of the respective area). Staying at the Accommodation beyond the scheduled departure time may result in the payment of additional amounts, which are the sole responsibility of the Customer.

Terms of Use

For good use and functioning of the space, it is necessary to comply with the following Terms of Use:

Vale Prado Villas & Bungalows assumes that only the people indicated in the accommodation reservation will have the right to use the reserved accommodation.

It is strictly prohibited not to take care of and respect the accommodation spaces.

The Customer must respect other customers and the rules of good conduct imposed by Vale Prado Villas & Bungalows.

The Customer is not authorized to use the reserved access areas.

Children under 13 years of age must be accompanied by adults at all times during their stay.

The Customer is entirely responsible for the goods left at Vale Prado Villas & Bungalows, having the duty to supervise them during their stay.

Pets are not allowed on the premises except guide dogs.

Smoking is not permitted inside all Villas.

Payment and Billing Terms

The 25% of the total reservation amount must be paid at the time of booking using the payment methods available to guarantee the reservation. The remaining 75% of the stay must be paid up to 30 days before check-in.

Our administrative services will send to the email indicated by the guest at the time of booking and approximately 45 business days before check-in, a link to pay the remaining 75% of the reservation.

All other additional services requested by the guest must be paid for at check-in if not otherwise arranged with us in advance, regardless of the billing date.

Fees for additional services include, for example, charges relating to car parking and other charges that are not expressly mentioned in the accommodation contract and that form part of the value of the stay.

Our invoices are issued by default as the end consumer. If you would like an invoice with your tax information, please ask us via email at info@valeprado.com, or at check-in. For administrative reasons, the invoice will be sent to the email address in your reservation or another email provided at check-in and sent within 5 to 10 business days after check-out.

All rates include VAT at the current legal rate and are subject to limited availability.

General provisions

The General Conditions are only applicable to the reservation of services made through the Website, being a complement

of any particular conditions agreed in writing between the Customer and in relation to the subject matter of the Contract or referred to in a specific area of the Website for a specific product or service, including proof of booking (“Particular Conditions”), which are also an integral part of the Contract.

The provisions of the Particular Conditions prevail, in case of conflict, over the General Conditions, prevailing over both any additional written stipulations specially agreed between the Client and Poolarea, Espaços de Lazer lda and signed by both, which form part of the Contract.

Once the Contract has been signed, it can only be changed in writing, by a document signed by the Customer and by Poolarea, Espaços de Lazer lda, which becomes an integral part of it.

The provisions of these General Conditions may be changed at any time by Poolarea, Espaços de Lazer lda for future legal relationships, without prior notice. Therefore, whenever you make a reservation, and even if you frequently use the Site, you must read them in full.

Personal data

When filling out the reservation form, the Customer will be asked to provide certain data capable of identifying them (“Personal Data”), which will be collected by Poolarea Espaços de Lazer lda and processed by Poolarea Espaços de Lazer lda, in strict compliance with the law and in accordance with the provisions of the Website’s Privacy Policy.

Claims

Any notifications and communications from Poolarea, Espaços de Lazer lda to the User under the Terms of Use and Booking Conditions must preferably be made to the email address or address provided by the User in their User Account, without prejudice to Poolarea , Espaços de Lazer lda can use other elements and forms of contact.

Any notifications, communications and complaints from the User must be made, preferably, to the email: info@valeprado.com. Complaints can also be made at https://www.livroreclamacoes.pt/inicio/.

Applicable Law and Jurisdiction
These Terms and Conditions are governed by Portuguese Law and the resolution of any dispute arising from the interpretation and execution of these General Conditions will be subject to Portuguese law and courts.

Conflict management

In the event of a consumer dispute, the consumer can use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or alternative consumer dispute resolution entities.

Lisbon Consumer Conflict Arbitration Center – https://www.centroarbitragemlisboa.pt
For more information, see the Consumer Portal https://www.consumidor.pt.