Consumer Dispute Resolution

The Consumer may, at his/her express option, submit dispute resolution to a consumer dispute arbitration center.

In compliance with article 18 of Law no. 144/2015, of September 8, it is hereby informed that the entities for Alternative Resolution of Consumer Disputes are those included in the following list:

Lisbon Consumer Conflict Arbitration Center (CACCL)
Rua dos Douradores, no. 116, 2nd floor
1100-207 Lisbon
+351 218 807 030
www.centroarbitragemlisboa.pt

National Consumer Conflict Information and Arbitration Center (CNIACC)
Faculty of Law – New University of Lisbon
Campolide Campus
1099-032 Lisbon
+351 213 847 484
www.arbitragemdeconsumo.org

Porto Consumer Information and Arbitration Center (CICAP)
Rua Damião de Góis, no. 31, Store 6
4050-225 Porto
+351 225 508 349
www.cicap.pt

Algarve Consumer Conflict Information, Mediation and Arbitration Center (CIMAAL)
Business Nest Building
Penha Road
8005-131 Faro
+351 289 823 135
www.consumidoronline.pt

Consumer Conflict Arbitration Center of the District of Coimbra (CACCDC)
Av. Fernão Magalhães, no. 240, 1st floor
3000-172 Coimbra
+351 239 821 690
www.centrodearbitragemdecoimbra.com

Madeira Consumer Conflict Arbitration Center (CACCRAM)
Rua Direita, no. 27, 1st floor
9050-405 Funchal
+351 291 215 070
www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx

Consumer Dispute Arbitration Center of Vale do Ave/Arbitration Court (CACCVA)
Rua Capitão Alfredo Guimarães, no. 1
4800-019 Guimarães
+351 253 422 410
www.triave.pt

Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) (CIAB)
Rua D. Afonso Henriques, no. 1 (Ed. Parish Council of Sé)
4700-030 Braga
+351 253 617 604

Av. Rocha Paris, no. 103 (Vila Rosa Building)
4900-394 Viana do Castelo
+351 258 809 335
www.ciab.pt

Arbitration Center of the Autonomous University of Lisbon (CAUAL)
Rua de Santa Marta no. 56 – 1st
1169-023 Lisbon
+351 213 177 603
http://arbitragem.autonoma.pt/home.asp

With regard to disputes arising from the supply of goods or provision of services through the Vale Prado website, or any other electronic means, the consumer may also resort to the European Online Dispute Resolution Platform, available at https://webgate.ec.europa.eu/eproposalWeb/

Data taken from the list of Alternative Consumer Dispute Resolution entities on the website of the Direção-Geral do Consumidor in February 2017. At www.consumidor.pt you can consult the updated list.